Terms & Conditions

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These Terms and Conditions (“Terms”) govern the use of services provided by MY Home Healthcare Agency, LLC (“MY Home Healthcare,” “Agency,” “we,” “us,” or “our”) and apply to all clients, patients, family members, legal representatives, website users, employees, contractors, and visitors. By engaging our services or accessing our website, you agree to be bound by these Terms.

1. Acceptance of Terms

By requesting, receiving, or utilizing services offered by MY Home Healthcare Agency, LLC, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, you should not use our services or website.

2. Services Provided

MY Home Healthcare Agency, LLC provides home healthcare and related support services, which may include:

  • Skilled Nursing Services
  • Home Health Aide Services
  • Personal Care Assistance
  • Companionship Services
  • Medication Reminders
  • Respite Care
  • Care Coordination
  • Private Duty Nursing
  • Homemaker Services
  • Other healthcare-related services as authorized

Services are provided based upon individual assessments, physician orders (when applicable), care plans, and applicable laws and regulations.

3. Eligibility for Services

Clients must:

  • Be legally eligible to receive services.
  • Provide accurate health and personal information.
  • Identify an authorized representative when appropriate.
  • Meet any medical or administrative requirements for service.

The Agency reserves the right to decline or discontinue services where appropriate and permitted by law.

4. Client Responsibilities

Clients and their representatives agree to:

Provide Accurate Information

Provide complete and accurate information regarding:

  • Medical conditions
  • Medications
  • Physician information
  • Insurance coverage
  • Emergency contacts

Maintain a Safe Environment

Provide a reasonably safe environment for staff.

The Agency reserves the right to suspend or terminate services if staff safety is compromised due to:

  • Violence
  • Threats
  • Harassment
  • Weapons
  • Unsafe living conditions
  • Illegal activity

Participate in Care

Clients are expected to participate in care planning and comply with agreed-upon care plans to the extent reasonably possible.

5. Service Scheduling and Availability

Services are rendered according to mutually agreed schedules.

While every effort will be made to provide uninterrupted service, MY Home Healthcare Agency, LLC cannot guarantee:

  • Specific caregivers
  • Exact appointment times
  • Uninterrupted staffing availability

Scheduling may be affected by:

  • Emergencies
  • Severe weather
  • Caregiver illness
  • Transportation issues
  • Circumstances beyond the Agency’s control

6. Fees and Payment

Private Pay Services

Private pay clients agree to:

  • Pay all fees outlined in service agreements.
  • Make payments according to established billing schedules.
  • Notify the Agency of any billing disputes promptly.

Insurance and Third-Party Payers

The Agency may bill insurance companies, Medicaid, Medicare, veterans’ programs, or other payers when applicable.

Clients remain responsible for:

  • Copayments
  • Deductibles
  • Non-covered services
  • Services denied by the payer

7. Cancellations and Missed Visits

Clients should provide at least 24 hours’ notice when canceling scheduled services whenever possible.

The Agency reserves the right to charge cancellation fees for late cancellations or missed visits consistent with applicable laws and contractual agreements.

8. Emergency Situations

MY Home Healthcare Agency, LLC does not provide emergency medical services.

In the event of a medical emergency:

  • Call 911 immediately.
  • Contact the client’s physician.
  • Notify the Agency as soon as practical.

Staff may initiate emergency medical assistance when they reasonably believe a client’s health or safety is at risk.

9. Medical Advice Disclaimer

Information provided by MY Home Healthcare Agency, LLC is intended to support healthcare services and should not replace advice provided by:

  • Physicians
  • Nurse Practitioners
  • Physician Assistants
  • Licensed Healthcare Providers

Clients should seek professional medical attention for diagnosis and treatment decisions.

10. Confidentiality and Privacy

The Agency maintains client confidentiality in accordance with:

  • HIPAA
  • Federal privacy laws
  • State privacy laws
  • Agency policies

Information will only be disclosed as permitted or required by law.

Clients should review the Agency’s Privacy Policy for additional information.

11. Employee and Caregiver Conduct

Agency employees and contractors are prohibited from:

  • Accepting gifts exceeding agency limits of $50
  • Borrowing money from clients
  • Handling client finances unless specifically authorized by the Agency
  • Exploiting clients
  • Engaging in unlawful conduct

All employees are expected to maintain professional boundaries.

12. Non-Solicitation of Employees

Clients agree not to directly hire, employ, or contract with Agency employees or caregivers introduced through MY Home Healthcare Agency, LLC during service and for twelve (12) months following service termination without written consent from the Agency.

The Agency may assess placement or referral fees where permitted by law.

13. Website Use

Users of the Agency’s website agree:

  • Not to use the website unlawfully.
  • Not to interfere with website functionality.
  • Not to attempt or initiate unauthorized access to Agency systems.
  • Not to transmit harmful software or code.

The Agency reserves the right to restrict access for violations of these Terms.

14. Intellectual Property

All Agency materials, including:

  • Logos
  • Business names
  • Service descriptions
  • Website content
  • Policies
  • Forms
  • Training materials

remain the property of MY Home Healthcare Agency, LLC unless otherwise specified.

Unauthorized reproduction or distribution is prohibited.

15. Limitation of Liability

To the fullest extent permitted by law, MY Home Healthcare Agency, LLC shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Service interruptions caused by circumstances beyond our control

Nothing herein limits liability where prohibited by law.

16. Indemnification

Clients agree to indemnify and hold harmless MY Home Healthcare Agency, LLC, its officers, employees, contractors, agents, and affiliates from claims arising out of:

  • Violation of these Terms
  • Misrepresentation of information
  • Failure to comply with care recommendations
  • Unlawful actions by clients or household members

17. Termination of Services

The Agency may terminate services when:

  • Services are no longer appropriate.
  • Payment obligations are not met.
  • Safety concerns exist.
  • Fraud or abuse is suspected.
  • The client repeatedly violates Agency policies.
  • Required documentation cannot be obtained.

Reasonable notice will be provided when required by law or contract.

18. Compliance with Laws

Both the Agency and clients agree to comply with all applicable:

  • Federal laws
  • State laws
  • Healthcare regulations
  • Licensing requirements

19. Dispute Resolution

The parties agree to attempt good-faith resolution of disputes through informal discussions before seeking legal remedies.

Any legal action shall be filed in the appropriate court within the state where services were rendered unless otherwise required by law.

20. Force Majeure

The Agency shall not be liable for service delays or failures resulting from circumstances beyond its reasonable control, including:

  • Natural disasters
  • Public health emergencies
  • Government actions
  • Utility failures
  • Labor disputes
  • Transportation disruptions

21. Modifications to Terms

MY Home Healthcare Agency, LLC reserves the right to update these Terms and Conditions at any time.

Revised versions will become effective upon posting on the Agency’s website or upon distribution to clients.

22. Contact Information

MY Home Healthcare Agency, LLC

Acknowledgment

By receiving services from MY Home Healthcare Agency, LLC or using the Agency’s website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Policy Number: LEGAL-TC-001
Approved By: MY Home Healthcare Agency, LLC
Version: 1.0
Review Cycle: Annually
Next Review Date: November 1, 2027